Intrebari frecvente

mono products do not require special maintenance. Clean with a soft cloth dampened in water. To remove any traces of grease, you can use dishwashing detergent.

mono products made of aluminum and painted in an electrostatic field are 100% resistant in a humid environment. Those made of steel are resistant in a humid environment only if they are not affected by mechanical impacts or deep scratches that remove their paint film.

All assembly instructions for our products can be found here or on the product page in the "Technical Details" tab.

Pay securely using Visa, Mastercard, and other online services. Our store uses encrypted payment systems to protect your personal and financial information.

If you have not received your order confirmation, please check your spam folder and make sure the email address provided when placing your order is correct. If you still cannot find the confirmation, do not hesitate to contact us at contact@mono.store.

The delivery time is 5-14 working days in Romania and a maximum of 20 working days in other EU member countries.

No, we only ship to Europe. Shipping costs will apply and will be added to your order at checkout. We offer discounts and promotions throughout the year, so stay tuned for exclusive offers.

Our company can only collaborate with businesses from European Union member states. For these transactions, the invoice will be issued without VAT, in accordance with regulations on intra-community supplies.

For B2B orders, please contact us directly at B2B@mono.store for details regarding offers, product availability, and commercial terms.

Once your order has been shipped, you will receive an email with a DPD tracking link. If you do not receive this email, please check your spam folder and make sure you have provided the correct email address. For any delivery issues, please contact us at contact@mono.store.

If you would like to report a problem with a damaged or incorrect product, please contact us at contact@mono.store.

We will help you and try to find a solution as quickly as possible.

If you wish to cancel or modify your order, please contact us as soon as possible at contact@mono.store and we will do our best to accommodate your request.

Please note that if your order has already been processed at the warehouse, unfortunately we cannot stop the shipment.

If you want to modify your order, you can only remove items. Adding new items is not possible, as the total payment cannot exceed the approved amount. Once your order has been processed, no further changes can be made.

We have a 14-day return policy, which means you have 14 days from receiving the item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unused and in its original packaging.

Return shipping costs are covered by the customer. In some cases, we can arrange a collection at the standard shipping cost.

To initiate a return, please contact us at contact@mono.store.

If the return is accepted, we will send you instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

Once the return is received at the warehouse, the refund process will begin.

During busy periods, this process may take a few days. Once the process is complete, you will receive a confirmation email and a refund will be issued to the same payment method used for the purchase.